Privacy Policy

Last updated: 4 July 2026

Complete Fire Door Services Ltd ("we", "us") provides fire door inspection, installation and remedial services. This policy explains how we handle personal information you give us when you contact us or request a quote through this website.

What we collect

• Your name and contact details (phone number and, if you provide it, email address).
• Details of your enquiry — the service you need, your property type and any message or photos you send us.

How we use it

We use your information solely to respond to your enquiry, prepare your quote and carry out the work you ask us to do. Our lawful basis is taking steps at your request before entering into a contract (UK GDPR Article 6(1)(b)) and our legitimate interest in responding to enquiries.

Where it goes

Enquiries submitted through our website form are delivered to us by email and recorded in a private enquiry log so we can follow up. If you contact us on WhatsApp, your message is handled under WhatsApp's own privacy policy. We never sell your information or share it with third parties for marketing.

How long we keep it

We keep enquiry details for as long as needed to deal with your enquiry and, where work is carried out, for as long as we are required to retain job and compliance records.

Your rights

Under UK data protection law you can ask us to access, correct or delete the personal information we hold about you. To do so — or to ask anything about this policy — email info@cfdsltd.co.uk. You also have the right to complain to the Information Commissioner's Office (ico.org.uk).